Frequently Asked Questions
Essential information regarding your luxury shopping experience
What is the standard shipping timeframe for domestic orders?
All domestic orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout.
What is your return policy for online purchases?
We accept returns on unworn, unwashed, and unaltered items with original tags attached within 14 days of delivery. Please note that certain delicate fabrics and seasonal sale items may be final sale.
How can I ensure I am selecting the correct size?
Each product page features a detailed size guide and specific garment measurements. If you require further assistance, our client service team can provide personalized fit recommendations.
Do you offer international shipping and duties coverage?
Yes, we ship to over 50 countries. International shipping costs and estimated duties are calculated at checkout to ensure a seamless delivery process without unexpected fees.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I care for my high-quality luxury garments?
To maintain the integrity of our signature silks, wools, and leathers, we recommend following the specific care instructions found on the interior garment label, which usually suggest professional dry cleaning.